Kcaz v. Phoenix Title

IN THE
ARIZONA COURT OF APPEALS
DIVISION ONE

KCAZ, INC., an Arizona corporation,
d/b/a PROMPT TITLES AND REGISTRATION,
Petitioner,

v.

PHOENIX TITLE LOANS, LLC, an Arizona limited liability company,
Respondent.

No. 1 CA-SA 25-0366
FILED 07-27-2026

Petition for Special Action from the Superior Court in Maricopa County
No. LC2025-000139-001
The Honorable Joseph P. Mikitish, Judge

JURISDICTION ACCEPTED; RELIEF GRANTED

COUNSEL

Thrasher Law PLLC, Phoenix
By Bobby O. Thrasher, Jr.
Counsel for Petitioner

Maynard Cronin Erickson & Curran, P.L.C., Phoenix
By Douglas C. Erickson
Counsel for Respondent

KCAZ v. PHOENIX TITLE
Opinion of the Court

OPINION

Presiding Judge D. Steven Williams delivered the Court’s opinion in which
Judge Andrew M. Jacobs and Judge Michael S. Catlett joined.

W I L L I A M S, Judge:

¶1 In this special action, KCAZ, Inc. d/b/a Prompt Titles and
Registration (“Petitioner”) seeks relief from the superior court’s appellate
ruling reversing the justice court’s dismissal of Phoenix Title Loan’s
(“Phoenix Title”) tort action. Because an authorized third-party provider
who has a contract with the Motor Vehicle Division (“MVD”) of the Arizona
Department of Transportation (“ADOT”) owes no legal duty to a remote
third-party lender with whom it has no relationship, Phoenix Title’s action
against Petitioner fails. Accordingly, we accept jurisdiction and grant relief.

FACTUAL AND PROCEDURAL BACKGROUND

¶2 Petitioner issues vehicle titles, registrations, and license plates
as an authorized third-party provider contracted with ADOT and MVD. See
A.R.S. §§ 28-5100 to -5104; Ariz. Admin. Code (“A.A.C.”) R17-7-101.
Phoenix Title provides consumer loans secured by the title to the
borrower’s vehicle.

¶3 In 2007, about 12,000 Georgia vehicle titles were stolen during
a burglary. Georgia notified ADOT of the number range for the stolen titles.
In 2022, about 18 new and untitled vehicles were stolen from holding lots
of vehicle manufacturers in Michigan.

¶4 In January 2023, Cidnee White presented Petitioner with a
Georgia title for a Ford F-150, seeking a title transfer. The title, however,
was an altered version of one of those stolen from Georgia in 2007. The Ford
F-150 was one of the vehicles stolen from Michigan in 2022. Petitioner
provided White with an Arizona certificate of title in her name.

¶5 With the Arizona title in hand, White applied for a loan from
Phoenix Title using the Ford F-150 as collateral. While reviewing White’s
application, Phoenix Title contacted ADOT to verify that: (1) the Ford F-150
had a valid, unencumbered Arizona title, and (2) White was the registered
owner. ADOT provided that verification. Relying on the validity of the

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KCAZ v. PHOENIX TITLE
Opinion of the Court

Arizona title, Phoenix Title loaned White $10,000 and then placed a lien on
the title.

¶6 ADOT’s Office of the Inspector General (“OIG”) later
discovered that the Ford F-150 was stolen and had a fraudulent title. The
OIG canceled the Arizona title and removed Phoenix Title’s secured
interest. Given the theft and fraud, law enforcement seized the Ford F-150,
and White defaulted on the loan from Phoenix Title.

¶7 Phoenix Title brought this action against Petitioner and
White. As relevant here, Phoenix Title alleged that Petitioner negligently
issued the Arizona certificate of title without conducting a proper
investigation of White’s application.1 Phoenix Title asserted that, had
Petitioner accessed the National Motor Vehicle Title Information System
(“the National System”) to authenticate White’s Georgia title, Petitioner
would have learned that: (1) the Georgia title was forged, and (2) no title
matched the Ford F-150’s vehicle identification number. According to
Phoenix Title, Petitioner had a legal duty to conduct a proper “verification
check” on the National System, and it breached its duty by failing to do so.
Phoenix Title also alleged that, by December 2022, Petitioner had actual
“knowledge of the fraud scheme,” prompting its owner to instruct staff
“not to title any 2022-23 Ford F-150s.” Phoenix Title alleged that, despite
this knowledge, Petitioner issued the Arizona title to White.

¶8 Petitioner moved to dismiss the complaint under Arizona
Rule of Civil Procedure (“Rule”) 12(b)(6),2 asserting Phoenix Title had failed
to state a claim upon which relief could be granted. Petitioner argued that:
(1) it owes no legal duty to Phoenix Title, and (2) it is immune from civil
liability.

¶9 In response to the motion, Phoenix Title reframed its claim
against Petitioner as one of negligent misrepresentation rather than general
negligence, describing this change to the “label” of its theory of liability as

1 In its initial complaint, Phoenix Title asserted a claim of negligence
per se. It later moved to amend the complaint, which the justice court
granted, and asserted a claim of general negligence.

2 As noted by the superior court, Arizona Justice Court Rule of Civil
Procedure (“JCRCP”) 128 governs motions for judgment on the pleadings
filed in the justice court. While not precisely the same as Rule 12(b)(6),
JCRCP 128 is similar, and therefore case law interpreting Rule 12(b)(6) “is
authoritative” in this case. See JCRCP Introduction.

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Opinion of the Court

“[t]echically . . . more accurate[.]” In so doing, Phoenix Title maintained
“the substance” of the negligence claim, reasserting that Petitioner had a
duty to investigate and verify the validity of the forged Georgia title before
issuing the Arizona title, but also arguing, for the first time, that Petitioner
owed it a duty of care as “a foreseeable user of [Petitioner’s] information.” 3

¶10 Petitioner steadfastly maintained, whether labeled negligence
or negligent misrepresentation, that Phoenix Title had failed to state a
viable claim. In its reply in support of the motion to dismiss, Petitioner: (1)
denied that any law imposed upon it a duty of care to third parties, (2)
disputed Phoenix Title’s contention that “foreseeability” factors into a legal
determination of duty, and (3) asserted that White’s fraud constituted a
superseding cause of harm.

¶11 After full briefing, the justice court granted Petitioner’s
motion to dismiss. Phoenix Title appealed to the superior court. See Ariz.
Sup. Ct. R. App. P. – Civil 3.

¶12 In their appellate briefs filed in superior court, the parties
largely restated the arguments they put forward in the justice court. The
superior court reversed the justice court’s dismissal ruling, reasoning that:
(1) Petitioner undertook the task of determining the validity of the Georgia
title before issuing the Arizona title and therefore owed a duty of care to
“those who would reasonably rely on that title . . . to ensure that [it] . . . was
accurate,“ and (2) White’s fraud did not constitute a superseding cause of
harm. Petitioner then timely filed this special action.

JURISDICTION

¶13 “Our exercise of special action jurisdiction is discretionary but
proper when the petitioner has no plain, adequate or speedy remedy by
appeal.” Jordan v. McClennen, 232 Ariz. 572, 574, ¶ 5 (App. 2013); Ariz. R.P.
Spec. Act. 12(a). The exercise of that jurisdiction is appropriate where, as
here, the matter is one of statewide importance and first impression. Ariz.
R.P. Spec. Act. 12(b)(3), (4).

¶14 Here, “appellate relief was exhausted when the matter, which
originated in the justice court, was appealed to the superior court.” Secure
Ventures, LLC v. Gerlach, 249 Ariz. 97, 99, ¶ 4 (App. 2020); see also A.R.S.

3 In the event the justice court determined it had insufficiently pled a
claim for negligent misrepresentation, Phoenix Title alternatively requested
leave to amend its complaint. The justice court did not address the leave to
amend request.

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§ 22-375 (limiting appeals from the superior court, in actions appealed from
a limited-jurisdiction court, to those involving “the validity of a tax, impost,
assessment, toll, municipal fine or statute”). Thus, Petitioner has no remedy
by appeal. See Ariz. R. Spec. Act. 12(a). This case also presents a legal issue
of first impression. Accordingly, we accept special action jurisdiction.

DISCUSSION

¶15 We review the dismissal of a complaint under Rule 12(b)(6) de
novo. Hammer Homes, LLC v. City of Phoenix, 256 Ariz. 526, 528, ¶ 10 (App.
2023). In so doing, we assume the truth of all well-pled factual allegations
and extend the plaintiff “the benefit of all inferences arising from them,”
but neither “speculate about hypothetical facts that may entitle plaintiffs to
relief” nor accept as true unreasonable inferences or “legal conclusions
alleged as facts.” Id. We will affirm the dismissal of a complaint if the
plaintiff “is not entitled to relief under any interpretation of the facts
susceptible of proof.” Id.

¶16 In 1992, the United States Congress enacted the Anti-Car
Theft Act (“the Act”), 49 U.S.C. §§ 30501 to 30505, establishing the National
System, which provides States, law enforcement officials, prospective
purchasers of automobiles, and prospective or current insurers of
automobiles “instant and reliable access to information maintained by the
States related to automobile titling.” 49 U.S.C. § 30502(a)(1), (e). By
providing “adequate, timely, reliable, [and] uniform” information, the
National System works to “prevent the introduction or reintroduction of
stolen vehicles and parts into interstate commerce.” 49 U.S.C. § 30502(a)(2).
The Act requires each State to: (1) maintain and make available titling
information for vehicles registered in the State, and (2) “establish a practice
of performing an instant title verification check before issuing a certificate
of title to an individual or entity claiming to have purchased an automobile
from an individual or entity in another State.” 49 U.S.C. § 30503(a)–(b). As
part of the Act, Congress authorized the United States Attorney General to
impose civil penalties for any “individual or entity violating” the Act’s
provisions but granted civil immunity to reporting persons and entities
acting “in good faith and with the reasonable belief” that their conduct
complies with federal law. 49 U.S.C. §§ 30502(f), 30505(a), (b).

¶17 For its part, the Arizona legislature has also enacted statutes
governing the titling and registration of foreign vehicles. To obtain a
transfer of title, “the owner of a foreign vehicle that has been registered in
another state” must “surrender to the department the license plates
assigned to the vehicle, the registration card, the certificate of ownership

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. . . and satisfactory evidence of ownership showing that the applicant is the
lawful owner or possessor of the vehicle.” A.R.S. § 28-2052(A). “When the
department is satisfied that the application [for a certificate of title] is
genuine and regular and that the applicant is entitled to a certificate, it shall
register the vehicle” and assign “a distinctive title number” to the vehicle
and the owner. A.R.S. § 28-2054.

¶18 Petitioner asks this court to determine whether an authorized
third-party provider contracted with ADOT and the MVD owes a legal
duty to a remote third-party lender, with whom it has no relationship,
under: (1) common-law negligence, (2) the Restatement (Second) of Torts
(“Restatement”) § 552 (1977) (negligent misrepresentation), or (3) the
statutory and regulatory framework governing ADOT’s third-party
provider program. Although Phoenix Title cited both federal and state
statutes in its complaint, it concedes that none give rise to a duty in this
case—explaining that the statutes “inform” the contours of Petitioner’s
legal duty—but “the duty itself is” grounded in the Restatement. And
despite the “label” ascribed to its theory of liability in the amended
complaint, Phoenix Title no longer advances a claim of negligence,
maintaining that the “claim pled is ‘negligent misrepresentation.’” Given
Phoenix Title’s concessions and framing,4 as well as Petitioner’s explanation
that this court need not reach issues of immunity or superseding cause to
resolve the special action because the “duty question is dispositive,” we
need only determine whether Petitioner owed Phoenix Title a legal duty
under a claim of negligent misrepresentation.

¶19 Arizona recognizes a cause of action for negligent
misrepresentation as defined by Restatement § 552. St. Joseph’s Hosp. & Med.
Ctr. v. Rsrv. Life Ins. Co., 154 Ariz. 307, 312–13 (1987). Restatement § 552
provides:

(1) One who, in the course of his business, profession or
employment, or in any other transaction in which he has a
pecuniary interest, supplies false information for the
guidance of others in their business transactions, is subject to
liability for pecuniary loss caused to them by their justifiable
reliance upon the information, if he fails to exercise
reasonable care or competence in obtaining or
communicating the information.

4 Importantly, Petitioner agrees “that the substance of the claim
sounds in negligent misrepresentation” and has fully briefed the issue.

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(2) Except as stated in Subsection (3), the liability stated in
Subsection (1) is limited to loss suffered

(a) by the person or one of a limited group of persons
for whose benefit and guidance he intends to supply
the information or knows that the recipient intends to
supply it; and

(b) through reliance upon it in a transaction that he
intends the information to influence or knows that the
recipient so intends or in a substantially similar
transaction.

(3) The liability of one who is under a public duty to give the
information extends to loss suffered by any of the class of
persons for whose benefit the duty is created, in any of the
transactions in which it is intended to protect them.

¶20 The general principles governing common-law negligence
also underpin negligent misrepresentation claims. Hammer Homes, 256 Ariz.
at 528, ¶ 11. Accordingly, to state a claim for negligent misrepresentation, a
plaintiff “must allege, among other elements, that the defendant owed a
duty of care.” Id. We review de novo whether such a duty exists. Id.

¶21 Rather than “open[ing] liability to an unlimited class of
individuals who are merely foreseeable,” Sw. Non-Profit Housing Corp. v.
Nowak, 234 Ariz. 387, 391, ¶ 13 (App. 2014) (citation modified), Restatement
§ 552 limits the “risk of liability to which [an information] supplier subjects
himself” based on the “nature and extent” of the dissemination, including
the “number and character of the persons” who receive the information,
Restatement § 552 cmt. h.; see also Sage v. Blagg Appraisal Co., 221 Ariz. 33,
39, ¶ 23 n.9 (App. 2009) (“[T]here are good reasons to conclude that a
professional who provides information should not owe a duty of care to
anyone who happens to receive the information.”). Thus, the duty of care
owed to a user of information is quite limited: “[O]ne who relies upon
information in connection with a commercial transaction may reasonably
expect to hold the maker to a duty of care only in circumstances in which
the maker was manifestly aware of the use to which the information was to
be put and intended to supply it for that purpose.” St. Joseph’s Hosp., 154
Ariz. at 313 (quoting Restatement § 552 cmt. a).

¶22 As delineated in Restatement § 552(1)-(2), an information
provider owes a duty to a third party if it either intended to reach and
influence the third party or knew the direct recipient of the information

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intended to furnish the information to the third party and use the
information to influence the third party. Under these prongs, knowledge
and purpose are determinative, and an information provider owes “no duty
to a third party who is merely a member of the larger class who might
reasonably be expected sooner or later to have access to the information and
foreseeably to take some action in reliance upon it.” Belen Loan Invs., LLC v.
Bradley, 231 Ariz. 448, 453, ¶ 11 (App. 2012) (citation modified); see also
Restatement § 552, cmt. j (“[T]he liability of the maker of a negligent
misrepresentation is limited to the transaction that he intends, or knows
that the recipient intends, to influence, or to a substantially similar
transaction.”); see also Sage, 221 Ariz. at 35, ¶ 9 (“[A] duty may be created
when the maker of a statement knows the recipient intended to supply the
information for the benefit of a limited group or class of persons and the
plaintiff is a member of that limited group or class.”) (citation modified).

¶23 Under Restatement § 552(3), a duty arises only in the limited
circumstances in which the information provider qualifies as one under a
public duty. In general, a private party contracted with the government
does not qualify as a government entity owing a public duty, even when
tasked with performing government work. See generally Restatement § 552
cmt. k. But the Restatement § 552(3) “exception” is not “limited to public
officers” and “may apply to private individuals or corporations who are
required by law to file information for the benefit of the public.” Restatement
§ 552 cmt. k. (emphasis added). “The scope of the defendant’s duty to others
in these cases will depend upon the purpose for which the information is
required to be furnished.” Id.

¶24 To ascertain whether Petitioner owed Phoenix Title a duty
under the liability framework outlined in Restatement § 552, we must
examine the circumstances and relationships between the parties. Phoenix
Title does not allege any direct communication or influence from Petitioner.
Nor does Phoenix Title allege that Petitioner knew White would furnish it
with the Arizona title for the purpose of influencing the loan transaction.
Thus, as framed by the allegations in the complaint, Phoenix Title was
neither the direct recipient of the information nor a known, intended
recipient of the information. Established case law makes clear that an
information provider does not owe a duty to all foreseeable recipients of
information, and Phoenix Title has not alleged any facts distinguishing
itself “from the much larger class who might reasonably be expected sooner
or later to have access to the information and foreseeably to take some
action in reliance upon it.” Restatement § 552 cmt. h. Nor has Phoenix Title
alleged that Petitioner was required by law to provide the information or
cited any legal authority to support the proposition that an authorized

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third-party provider is required by law to issue titles. Instead, it alleges
simply that Petitioner is an authorized third-party provider under contract
with the State. Because no reasonable interpretation of the facts alleged
allows for a finding that Petitioner owed Phoenix Title a legal duty, the
claim for negligent misrepresentation was subject to dismissal as a matter
of law.

¶25 In sum, Phoenix Title failed to allege facts sufficient to create
a material issue that Petitioner: (1) intended to supply it with the Arizona
title, (2) knew White would do so, or (3) had a public duty to protect it.
Therefore, the superior court erred by reversing the justice court’s dismissal
ruling.5

CONCLUSION

¶26 For the foregoing reasons, we accept jurisdiction, vacate the
superior court’s order overturning the dismissal, and remand for further
proceedings consistent with this decision. Petitioner has not cited any
cognizable basis for recovering attorney’s fees in this action but may
recover its taxable costs incurred on appeal upon compliance with ARCAP
21.

MATTHEW J. MARTIN • Clerk of the Court
FILED: JR

5 To the extent Phoenix Title argues that Petitioner “should” be held
liable for issuing the Arizona title “[e]ven if . . . it owed no duty” because it
“had actual notice” of an ongoing fraudulent title scheme, it cites no
authority for such a proposition and our research reveals none. As noted,
supra ¶ 20, the existence of a duty is an essential element of negligent
misrepresentation, and this threshold legal question does not turn on a
defendant’s knowledge of specific risks. See Gipson v. Kasey, 214 Ariz. 141,
144, ¶¶ 15-17 (2007) (explaining that “[w]hether an injury to a particular
plaintiff was foreseeable by a particular defendant necessarily involves an
inquiry into the specific facts of an individual case” and considerations of
foreseeability are limited “to the factual determinations of breach and
causation”).

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